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You can now pre-order your on-campus food

You can now use the Twelve Pay app to pre-order your food

1st September 2021

Sodexo are delighted to announce that the Twelve Pay app is now live!

As part of Sodexo’s efforts to modernise the catering experience on campus for you, you can now pre-order your food and drinks using the ‘Twelve Pay’ app, available on iPhone and Android.

The ‘Twelve’ app’s benefits include:

  • Your first hot drink order is free!
  • Save time by skipping the lines and having your order made before your arrival or simply 'Scan & Go' 
  • Earn loyalty points without having to carry around the paper loyalty card
  • Benefit from exclusive meal deals only available via Twelve Pay app
  • Have access to many discounts and promotions in food and coffee outlets on campus

The app is also key to safe food ordering during Covid-19, as virtual queuing promotes social distancing and cashless payments remove shared touch points.

Scan & Go will be available in Costa (Andrews) and the East Park Deli very soon!

Twelve app home screen

Download the app

Search for the 'Twelve Pay' app in the App Store and Google Play Store.

Sign up using your email - you will not be able to access the online catering unless you use your email or benefit from the first hot drink free when we launch.

To check in – simply scan the Solent QR Code (below).

After securely adding your card to the app once within the 'Active Payment Methods' tab of the side menu, it is saved making subsequent purchases effortless.

You can either tap on 'Scan & Go' and pay for your items by scanning the QR code on the price label of the item you want to purchase, or you can pre-order your items to be ready for collection at a later time.

When you've added all the menu items to the cart, choose your collection time. There are two methods of ordering: 'ASAP' (your order will be ready at the earliest time it can be prepared, e.g. 5 minutes) or you can choose a time slot to come and collect your order, (e.g. after a meeting in an hour's time).

When your order is ready, collect from the 'Express Lane Pickup Point'. Your order will have a sticker on it containing your order number.

If you ordered an item eligible for a loyalty point, it will be saved automatically onto the loyalty card.

Receipts are automatically saved on the app.

Enjoy skipping the lines and start earning rewards!

Twelve app QR code