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Make sure your university account is ready for the winter break

To make sure you can access the resources you need over the winter break, it is important to prepare your account

1st December 2022

To make sure you can access the resources you need over the winter break, it is important to prepare your account.

Register for self-service password reset

This will enable you to reset your password at any time using an online system. Add your alternative email or update your options here>

Further information on how to secure your account and update your password is available here>

Make sure you have multiple MFA methods registered

The Microsoft Authenticator App is the preferred method of authentication and should be set up by everybody. You can install the app on up to five devices and once set up the app can be used without internet/mobile signal and overseas.

You can find out how to do this here >

Important to note:

  • If travelling overseas, you must make sure the app is set up and working before you go. Many mobile contracts will not allow you to use the telephone service in a different country.
  • You can update your MFA options and add a second authentication method, like a different device or telephone, in case your device fails or is lost. You can also add an alternative international telephone number.
  • If you are looking at changing your phone or device, please set up another method of authentication before migrating to the new device.

Access your university emails and files via Microsoft Outlook and Microsoft365

Current staff and students can access all their files via the web at or you can download Office 365 for free. Find out more >

Alternatively, you can access your university email directly via the Outlook mobile app, Outlook web app, or the MySolent app (for students). Find out more >

Be aware of malicious emails targeting staff and students over the winter break. These emails can take a variety of formats and can include links to malicious websites which try to trick you into entering your credentials or attachments which will perform the same function when opened. Find out more >

If you have any questions, please contact the below teams:

  • For students, please complete our help form.
  • For staff, please log a ticket with Unity

Happy holidays from Learning Technologies team and the ICT Service Desk.