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Make sure your university account is ready for the winter break

To make sure you can access the resources you need over the winter break, it is important to prepare your account

29th November 2021

To make sure you can access the resources you need over the winter break, it is important to prepare your account.

Register for self-service password reset

This will enable you to reset your password at any time using an online system. Add your alternative email or update your options here>

Further information on how to secure your account and update your password is available here>

Make sure you have multiple MFA methods registered

The Microsoft Authenticator App is the preferred method of authentication and should be set up by everybody. You can install the app on up to five devices and once set up the app can be used without internet/mobile signal and overseas.

You can find out how to do this here >

Important to note:

  • If travelling overseas, you must make sure the app is set up and working before you go. Many mobile contracts will not allow you to use the telephone service in a different country.
  • You can update your MFA options and add a second authentication method, like a different device or telephone, in case your device fails or is lost. You can also add an alternative international telephone number.
  • If you are looking at changing your phone or device, please set up another method of authentication before migrating to the new device.

Install the Outlook app and other Office 365 apps on your devices

Current staff and students can get Office 365 for free. Find out more >

Older versions of Microsoft Office and most 3rd party apps, like Gmail, are not able to use the most secure methods to access the University’s online services, so their access will soon be blocked.

You can also get Microsoft Teams for free on your devices.

If you have any questions, please contact the below team:

For students, please email: and supply your:

  • Username
  • Student ID
  • Date of birth
  • Course name

For staff, please log a ticket with Unity

Happy holidays from Learning Technologies and the ICT Service Desk.