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  4. Are you getting a new phone over the winter break?
A person texting on a phone

Are you getting a new phone over the winter break?

10 December 2025

When you move to a new phone or device, your authenticator app will stop working and must be set up again.

So, if you plan to change your phone or phone number, make sure you have an alternative authentication method ready.

The easiest option is to add your phone number (or alternative number) as soon as possible. Then when you get your new device, you can authenticate temporarily via a phone call.

You will then need to set up Microsoft's authenticator app on the new phone (even if it looks like it has transferred).

Follow this guide Changing your phone and/or phone number to add your number now! See the guide Setting up your account to add the authenticator app. 

Set up your alternative method now to avoid needing a reset later!

Tags:

General news
Staff - Personal info

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