Change passwordForgotten password Edit personal details
  • Staff and students
  • Solent
  • Warsash Maritime
  • Sports Complex
  • Students' Union
  • Student news
  • Apps
  • Find support
  • Documents
  • Privacy policy
  • Cookies
  • Disclaimer
  • Accessibility statement

© Solent University

Loading...
Loading...
Loading...
Loading...
  1. Home
  2. Media hub
  3. News
  4. Are you getting a new phone over the winter break?
A person texting on a phone

Are you getting a new phone over the winter break?

10 December 2025

When you move to a new phone or device, your authenticator app will stop working and must be set up again.

So, if you plan to change your phone or phone number, make sure you have an alternative authentication method ready.

The easiest option is to add your phone number (or alternative number) as soon as possible. Then when you get your new device, you can authenticate temporarily via a phone call.

You will then need to set up Microsoft's authenticator app on the new phone (even if it looks like it has transferred).

Follow this guide Changing your phone and/or phone number to add your number now! See the guide Setting up your account to add the authenticator app. 

Set up your alternative method now to avoid needing a reset later!

Tags:

General news
Staff - Personal info

Related articles

View all news
  • news
    The Spark atrium and The Pod at Solent University
    General news

    Block teaching or standard delivery?

    Here's what you need to know about the changes following Solent Future Learning

    7 October 2026
  • news
    Person waiting at train station
    General news

    Help us shape our student travel offer

    Share your views and you could win a £25 Amazon voucher or a My Journey hoodie

    5 October 2026
  • news
    A person typing on a laptop
    General news

    Autodesk login changes

    You are now required to log in using a free Autodesk account, linked directly to your university email address

    1 October 2026
  • news
    The library front
    General news

    A new look for reading lists

    The new system is called eReserve+

    30 September 2026