Protect yourself from financial scams

The Students Loan Company will never contact students via WhatsApp or social media platforms (Instagram, X etc.)

If changes are made to your account the Students Loan Company will text you.

Make sure you stay safe from financial scammers by:

• Keeping your password(s) secure and unique.
• Using two-factor verification systems where possible.
• Challenging the authenticity of callers or email senders.
• Questioning the security of links sent via text or email. If in doubt, go to the providers website.
• Checking the sender’s email or telephone number for inconsistencies.
• Checking for spelling and grammar mistakes in communications.

Never

• Share your password, pin or verifications codes under any circumstances.
• Worry about time-sensitive requests.
• Respond to messages asking for personal or financial details

Reporting a scam:

If you think you've been the victim of a financial scam:

• Talk to your bank or your card company immediately if you’ve handed over any financial and sensitive information or made a payment.
• Report to Citizens Advice Offline scams (using the telephone, post or coming to your door) through Citizens Advice website or call 0808 223 1133. Online scams through Scams Action service either online or on 0808 250 5050.
• Text scams Report to your mobile phone provider by forwarding it to 7726.
• Report to Action Fraud on 0300 123 2040.