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Multi-Factor Authentication

Multi-Factor Authentication (MFA) is part of your university sign-in.

To access the University’s services or systems, you may need to verify your identity via Multi-Factor Authentication (MFA).

When you first try to log into one of the MFA-enabled systems or services you will be prompted to configure a secondary authentication method.

You can either set it up with the Microsoft Authenticator App, or by phone. Find out how to set this up below.

You only need to do this set up once, however you can edit your MFA preferences at any time.

What is Multi-Factor Authentication?

MFA adds an extra layer of security, following the input of your username and password, when you access some university services and systems while off campus.

MFA uses additional methods to verify who you are when you sign in; this could be an app on your work or personal smart phone, or a phone call. You will probably have come across MFA already when doing online banking or online shopping.

Setting up and using the Microsoft Authenticator App

1. When you sign in you will be prompted to provide more information.

2. Click 'Next'

3. On the next page, select 'Mobile app' as the method of contact from the drop-down

4. Select 'Receive notifications for verification' to respond to a notification prompt on your device.


Select 'Use verification code' to enter a 6-digit code from the app for additional authentication at each logon. (this video will show you how this works)

5. Click 'Set up'

6. You will be presented with a screen which includes a QR code. Leave this window open whilst you do the next steps

7. On your mobile device, install the Microsoft Authenticator app. You can download this from Google Play, Apple app store and the Microsoft app store

8. Once installed, launch the app and skip through the wizard if required.

9. Tap on 'Add account' (the + sign).

10. Select 'Work or school account' and accept the app permissions.

11. Use your device to scan the QR code displayed on your computer. Please note:

  • iPhone users may have to enable the camera, in Settings in order to scan.
  • If you can't use your phone camera, you'll have to manually enter the 9-digit code and the URL.
  • Your account will be added automatically to the app and will display a six-digit code.

12. Switch back to your computer and Select 'Next'.

13. Wait for 'Checking activation' status to complete. Please Note: if configuration fails, delete the account and retry the previous steps again.

14. Select 'Next' to continue.

15. On your mobile device, go to the Microsoft Authenticator app and tap Approve on the sign-in prompt.

16. Back on your computer, you may then need to provide a phone number as backup in case you lose your device.

17. You are now set up!

Setting up and using the Multi-Factor Authentication phone call

1. When you sign in you will be prompted to provide more information.

2. Click 'Next'

3. On the next page, select 'Authentication Phone' as the method of contact from the drop-down.

4. Select the country code for your handset from the dropdown and enteryour phone number.

5. Then select 'Call m'e for anautomated phone call for sign-in verifications.

6. Click 'Next' to continue.

7. Enter the code you receive on your phone from the automated phone call.

8. Click 'Verify' once you have entered the code.

9. You are now set up!

In future you will receive a call to your phone when verifying.

When you receive a phone call to verify you will hear this message: "Thank you for using Microsoft's sign-in verification system. Please press hash to finish your verification".

If you did not initiate this verification someone may be trying to access your account. Please press zero hash to submit a fraud alert. This will notify your company's IT team and will block further verification attempts.

To continue press the hash (#) key. Please note: if your device/phone language is set to US, you may hear pound instead of hash, still press the hash (#) key.

If you did not initiate the verification, press Zero (0) then hash (#) to submit a fraud alert and block your account.

For more information you can read the following documents:

MFA set-up instructions (PDF)

MFA set-up instructions (Word)


If you are having problems with MFA please do the following:

For students, please email:

For staff, please log a ticket with unity