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Multi-Factor Authentication

Multi-Factor Authentication (MFA) is part of your university sign-in.

To access the University’s services or systems, you may need to verify your identity via Multi-Factor Authentication (MFA).

When you first try to log into one of the MFA-enabled systems or services you will be prompted to configure a secondary authentication method.

You can either set it up with the Microsoft Authenticator App, or by phone. Find out how to set this up below.

You only need to do this set up once, however you can edit your MFA preferences at any time.

What is Multi-Factor Authentication?

MFA adds an extra layer of security, following the input of your username and password, when you access some university services and systems while off campus.

MFA uses additional methods to verify who you are when you sign in; this could be an app on your work or personal smart phone, or a phone call. You will probably have come across MFA already when doing online banking or online shopping.

Setting up and using the Microsoft Authenticator App

1. When you sign in you will be prompted to provide more information.

2. Click 'Next'

3. On the next page, select 'Mobile app' as the method of contact from the drop-down

4. Select 'Receive notifications for verification' to respond to a notification prompt on your device.

Or

Select 'Use verification code' to enter a 6-digit code from the app for additional authentication at each logon. (this video will show you how this works)

5. Click 'Set up'

6. You will be presented with a screen which includes a QR code. Leave this window open whilst you do the next steps

7. On your mobile device, install the Microsoft Authenticator app. You can download this from Google Play, Apple app store and the Microsoft app store

8. Once installed, launch the app and skip through the wizard if required.

9. Tap on 'Add account' (the + sign).

10. Select 'Work or school account' and accept the app permissions.

11. Use your device to scan the QR code displayed on your computer or If you are doing the whole process on your phone switch to the configure mobile app page and note down the 9-digit code and the URL and enter it manually into the set up.

Please note:

  • iPhone users may have to enable the camera, in Settings in order to scan.
  • If you can't use your phone camera, you'll have to manually enter the 9-digit code and the URL.
  • Your account will be added automatically to the app and will display a six-digit code.

12. Switch back to your computer and Select 'Next'.

13. Wait for 'Checking activation' status to complete. Please Note: if configuration fails, delete the account and retry the previous steps again.

14. Select 'Next' to continue.

15. On your mobile device, go to the Microsoft Authenticator app and tap Approve on the sign-in prompt.

16. Back on your computer, check the Authentication phone box and add a suitable number. If you have a second phone or an international number add it by checking the Additional authentication phone box and adding the number.

17. You are now set up!

Please read the set-up documents below for full instructions including screenshots

Updating your MFA options

You can add multiple ways to MFA by installing the Microsoft Authentication app on multiple phones/devices or by setting up more authentication options.

You can also update your options, to use the recommended app rather than receiving a phone call.

Please note: If you have got a new phone you will need to set up your new phone before you get rid of your old phone number or device.

If you are going to switch to the app or add a new phone/device, make sure you install the Microsoft Authenticator app first on your phone/device.

Changing your MFA options

Log in to MFA - Additional security verification options page with your university credentials on a computer or tablet

If you are unable to authenticate, please do the following:

To start using the Microsoft Authenticator app rather than a phone call:

  • Change the option under ‘what’s your preferred option by default’ to Notify me through app.
  • Then add your device as below if required.

To add a new or additional phone/device to the app:

  • Click Set up Authenticator app.
  • Follow the instructions on configure mobile app pop up.
    (If you are doing the whole process on your phone you can switch to the configure mobile app page and note down the 9-digit code and the URL and enter it manually into the set up rather then scanning the QR code)
  • Click Next and then on your phone tap Approve on the sign-in prompt.

To delete a device, click Delete next to the device you wish to remove.

To add an additional phone to your phone call authentication option

  • Click on the Alternative authentication phone checkbox
  • Select your country or region
  • Enter your telephone number

When you have finished updating your options click Save at the bottom

If you are on a shared computer, remember to sign out (click on your email address at the top right and click Sign out) before leaving.

Having trouble signing in?

If you try to log in but and you don’t have your preferred device available, or you don’t have signal or internet connection, depending on your MFA preferences, you can select Sign in another way.

Then choose another method to authenticate depending on what you have set up.

No signal or internet connection?

If your phone lacks a signal, internet connection or you are abroad, and you have the app installed select Use a verification code from my mobile app.

  • Open the Microsoft Authenticator app on your phone select the account you are trying to access
  • Make a note of the One-time password code
  • Enter this into your computer when prompted to sign in.

Please note: the authenticator app generates a new code every 30 seconds.

If you are unable to authenticate at all, please contact us for assistance and supply

  • For students, please email: LTU@solent.ac.uk and supply your:
    • Username
    • Student ID
    • Date of Birth
    • Course name
    • Screenshot of the error
  • For staff, please log a ticket with unity

For more information you can read the following documents:

MFA set-up instructions (PDF)

MFA set-up instructions (Word)

MFA FAQS

If you are having problems with MFA please do the following:

For students, please email: LTU@solent.ac.uk

For staff, please log a ticket with unity