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Your Solent account

Having issues logging in? Need to change your password? Find out what to do here

Securing my account

Cybercrime continues to rise and as a result it is increasingly important that your personal information and university data is protected.

To ensure your account is as secure as it can be, make sure you change your password as soon as you receive it, set up multi factor authentication (MFA) and your own self-service password reset information, so that you can get back into your account if you forget your password.

Below you will find information about securing your University account.

Your Solent user account is a key part of your studies - it allows you to access all the learning systems such as SOL, emails, printing and logging on to university machines.

Your email account

It is essential you check it regularly as important information regarding your course and activities will only be sent to your university email account and this is the main method of communication from your lecturers and other services at the University.

You can access your email at http://email.solent.ac.uk.

Setting up your password

Follow our simple step-by-step process for setting up your password.

Can't log in or forgotten your password?

If you can't remember your password and want to reset it, use the password reset service on the link below:

Reset my password

Staff

  • Check - are you using the correct username or email address and password.
  • Try both your Solent email address and your username when logging in.

Still can’t log in? Contact the ICT Service Desk. Call: 023 8201 2345 or raise a ticket on Unity.

Students

  • Are you using the right username and password? Check your online enrolment instructions email, if you are not sure.
  • Most systems use your Solent email address. Some may ask for your username (which is your email address without @solent.ac.uk).
  • If you are having issues accessing Gateway, follow the guidance here: Problem logging into Gateway.

Still can’t log in? Please use the Guided Learning Centre's automated Student help system to troubleshoot the issue. To view this help on Solent Online Learning (SOL), click on the grey button 'Access as a guest'.