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Log in issues with Edit Student Details app

Your Solent account

Having issues logging in? Need to change your password? Find out what to do here

Securing my account

Cybercrime continues to rise and as a result it is increasingly important that your personal information and university data is protected.

To ensure your account is as secure as it can be, make sure you change your password as soon as you receive it, set up multi factor authentication (MFA) and your own self-service password reset information, so that you can get back into your account if you forget your password.

Below you will find information about securing your University account.

I know my password and want to change it

If you would like to change your password, and know what your current one is, please use the password self service

Set up your self-service password reset

To set-up your self service password reset, please use this link to reset it. 

I want to change my multi-factor authentication (MFA)

If you'd like to change the multi-factor authentication, please use this link.

For more information about MFA, use our portal MFA pages

Your Solent user account is a key part of your studies - it allows you to access all the learning systems such as SOL, emails, printing and logging on to university machines. 

Your email account

It is essential you check it regularly as important information regarding your course and activities will only be sent to your university email account and this is the main method of communication from your lecturers and other services at the University.

You can access your email at http://email.solent.ac.uk

Setting up your password

Follow our simple step-by-step process for setting up your password.

Step one: Visit the self service password change page

Click on the link below:

self-service password change

If you are already logged in to the University’s Microsoft Office 365 service, you will be taken directly to the 'change password' webpage so please go to Step 4 below. If you are not already logged in to the University’s Microsoft Office 365 service, you will be asked to sign in to Microsoft first.

Step two: Sign into Microsoft

On the Microsoft sign in webpage please enter your University email address where it says 'Email address, phone number or Skype'.

Your University email address is in the format username@solent.ac.uk, for example 1abcde23@solent.ac.uk

Once you have entered your University email address, use the button that says 'Next'.

Screen shot of how to sign into a Solent University student account

Step three: Enter your current University password

Enter your current University password where it says 'Password' and then use the button that says 'Sign in', as shown in the following screenshot:

Screenshot of where to enter a current University password

Step four: Change your password

On the 'change password' webpage, enter your current University password where it says 'Old password' and your new password where it says 'Create new password' and 'Confirm new password', as shown in the following screenshot: Remember, your new password:

  • can contain any upper and lower case, numeric and special characters (on a standard keyboard)
  • must be at least 10 characters long
  • must not include any part of your name or username
  • must not be a password you have used before
  • must not be a password you use for any other website or service

If you wish, you can make your new password more secure but also easier to remember by making it a passphrase. A passphrase is like a password but it uses a collection of words to make the password longer. Generally, the longer the password then the better it is - particularly if the words are random, misspelt, use a mixture of upper and lower case and are used in conjunction with numeric and/or special characters. For example:

  • greatorangeloungeplan
  • read99_yelowFit
  • react[meet6eleven12

Please do not use any of these examples as your password!

Screenshot of the change password page

Once you have entered your old password and your new password twice, use the button that says 'Submit' to change your password. If your new password is not acceptable it will warn you and ask you to enter an acceptable password.

Step five: Password changed sucessfully

If your password change is accepted, you will see your Solent University Office 365 profile webpage, as shown in the following screenshot:

Screenshot of a student's Office 365 profile page

Now use the 'Set up self-service password reset' link on this webpage to register a personal email address. If you ever forget your password you will be able to create a new password using the personal email address registered with this service. You can see this on the 'Manage account' to the right of your details.

Can't log in or forgotten your password?

If you can't remember your password and want to reset it, use the password reset service on the link below:

Reset my password

Staff

  • Check - are you using the correct username or email address and password
  • Try both your Solent email address and your username when logging in.

Still can’t log in, contact the ICT Service Desk:

Call: 023 8201 2345 or email: ict.servicedesk@solent.ac.uk

Student

  • Are you using the right username and password – check your online enrolment instructions email, if you are not sure.
  • Try both your Solent email address and your username when logging in.

Still can’t log in, contact the Learning Technologies advisers:

Call: 023 8201 5100 (answerphone service)or email: ltu@solent.ac.uk