Change passwordForgotten password Edit personal details
  • Staff and students
  • Solent
  • Warsash Maritime
  • Sports Complex
  • Students' Union
  • Student news
  • Apps
  • Find support
  • Documents
  • Privacy policy
  • Cookies
  • Disclaimer
  • Accessibility statement

© Solent University

Loading...
Loading...
Loading...
Loading...
  1. Home
  2. Studying
  3. Technology support
  4. ICT cyber security

ICT cyber securityProtecting yourself and the University

Cyber security is everyone's responsibility. Whether you're a student or a member of staff, staying alert to cyber threats helps protect your personal information, University systems, and the wider community.

Cyber criminals increasingly target universities through email, phone calls, messaging platforms, QR codes, and fraudulent websites. Their goal is often to steal passwords, bypass Multi-Factor Authentication (MFA), gain access to accounts, install malicious software or even access your finances.

The good news is that most cyber-attacks can be prevented by recognising the warning signs and reporting anything suspicious.

Guidance on how to report suspicious activity, potential security incidents, phishing emails, malicious messages, websites, and other cyber security concerns can be found on this page.

Where appropriate, links to additional guidance, training materials, and external resources will be provided for those who wish to learn more and stay informed about the evolving cyber threat landscape.

Think. Check. Report.

Before responding to a message, opening an attachment, clicking a link, scanning a QR code, or approving an MFA request, ask yourself:

Think

  • Was I expecting this?
  • Does it seem unusual or out of character?
  • Is somebody creating a sense of urgency?
  • Am I being asked to bypass normal processes?

Check

  • Verify callers using trusted contact details found on legitimate websites.
  • Don’t click on something you don’t trust.
  • Be cautious of attachments from unknown sources.
  • Never trust a message solely because it looks official.

Report

Different types of threats should be reported using the appropriate process:

Emails

Use the 'Report Phishing' button in Outlook.

Once reported, please do not delete the email. Keeping the message available allows the Information Security Team to investigate the reported content, identify any threats, and take appropriate action where necessary.

Teams messages and chats

If you receive a suspicious message in Microsoft Teams, use the 'Report' option within Teams to alert the information security team.

  1. Go to the chat message and select 'More options ... > Report this message'.
  2. Choose the reason why you want to report the message. For example, use 'Security concern' for reporting spam, phishing, or malicious content​‌.
  3. Select 'Report'. You'll receive a message confirming your report was sent.

Websites

If you encounter a website that appears malicious, suspicious, or is attempting to steal information, please report it as an 'incident' through Beacon.

Where possible, include:

  • The website address (URL).
  • A brief description of your concerns.
  • Screenshots of any suspicious content or messages.
  • Information for how you arrived at the suspicious webpage.

This helps us investigate and take appropriate action more quickly.

Suspected account compromise

If you suspect your account has been compromised, you should immediately:

  1. Change your password.
  2. Review recent sign-in activity.

If you believe your data has been accessed because of a compromise:

  1. Complete the information security incident notification form.
  2. Contact the information security team on infosec@solent.ac.uk and attach the form.

Common cyber threats

Phishing emails attempt to trick you into disclosing confidential information or interacting with malicious content.

Attackers commonly seek:

  • Usernames
  • Passwords
  • Banking information
  • National Insurance numbers
  • PINs
  • One-Time Passcodes (OTPs)
  • Device session tokens

Common warning signs include:

  • Unexpected requests
  • Generic greetings
  • Suspicious links
  • Unusual attachments
  • Requests for urgent action

Learn more

How to spot phishing and report it

Cyber criminals increasingly use password-protected PDF and Office documents to evade security scanning.

Be especially cautious of attachments claiming to contain:

  • Invoices
  • Payment requests
  • Legal documents
  • Account notifications
  • Pay awards
  • Employment benefits

Never trust a password simply because it was provided in the same email.

If you were expecting a password-protected file, please verify the sender using a separate communication method. Do not use any contact details provided in the email.

Learn more

Phishing emails with attachments

QR codes can direct users to malicious websites designed to steal credentials or financial information. Because the destination is hidden until scanned, it can be difficult to determine whether a QR code is legitimate.

Stay safe by following these simple precautions:

  • Only scan QR codes from trusted and verified sources.
  • Take a moment to review the destination address before opening the website.
  • Be suspicious of QR codes in unexpected emails, text messages, posters, leaflets, or social media posts.
  • Avoid entering credentials, payment details, or personal information after scanning an unfamiliar QR code.
  • If a QR code directs you to a login page, verify that the website address is genuine before signing in.
  • If in doubt, don't scan it. Use a trusted web address or app instead.

Remember: cyber criminals often use QR codes because they can hide malicious links from both users and some security tools.

Learn more

Beware of QR code scams

Vishing attacks use telephone calls to trick people into revealing sensitive information or taking actions that benefit a scammer. Attackers often create a sense of urgency to pressure victims into acting without thinking. If a caller is pressuring you to act quickly or makes you feel uncomfortable, end the call and verify their identity using a trusted phone number obtained from the organisation's official website. Where possible, use a different phone to place the call as scammers can keep phone lines open after a call is disconnected.

Attackers often impersonate:

  • Banks
  • Government organisations
  • Technical support staff
  • University personnel

Remember:

  • Never disclose passwords or security codes over the phone.
  • Verify callers independently.
  • Be highly suspicious of urgent requests.
  • Don’t install software or provide remote access over the phone.

Learn more

Please be vigilant to vishing

Cyber criminals increasingly use collaboration tools such as Microsoft Teams to target users. Unlike traditional phishing emails, these attacks often arrive as direct messages and may appear to come from trusted organisations or support personnel.

They may:

  • Impersonate IT support, security staff, or other trusted contacts.
  • Request MFA approval codes or ask you to approve a sign-in request.
  • Share links to fake login pages designed to steal your credentials.
  • Claim there is an urgent problem with your account that requires immediate action.
  • Encourage you to download software or connect to a website for "support".

Never share passwords, approve an MFA request you did not initiate, or download software at the request of an unexpected contact. If in doubt, report the message through Microsoft Teams.

Learn more

Teams cyber threats

Cyber criminals are increasingly using fake verification pages to trick users into running commands on their devices. These pages often imitate legitimate services and may appear after clicking a link in an email, social media post, search result, online advert, or compromised website.

They may:

  • Present a fake CAPTCHA or "I'm not a robot" verification check.
  • Impersonate services such as Microsoft 365, Teams, Zoom, Cloudflare, or document-sharing platforms.
  • Claim your account requires verification or that access has expired.
  • Instruct you to open PowerShell, Command Prompt, the Windows Run dialog, or the Terminal on macOS.
  • Ask you to copy and paste commands to verify your identity, restore access, or fix a supposed problem.

Never follow instructions that ask you to run commands on your device.

Learn more

ClickFix and fake CAPTCHA scams

Cyber criminals are increasingly using malicious application consent requests to trick users into granting access to their Microsoft 365 accounts. These attacks often use legitimate Microsoft sign-in pages and may appear after clicking a link in an email, Teams message, social media post, online advert, survey, shared document invitation, or third-party application. They may:

  • Ask you to sign in with your Microsoft 365 account and approve an application request.
  • Request access to your email, files, profile information, contacts, Teams data, or other Microsoft 365 content.
  • Present a legitimate Microsoft sign-in page as part of the attack.
  • Claim access to a document, service, meeting, or resource requires immediate approval, often creating a sense of urgency to discourage careful review.
  • Ask you to copy, paste, submit, share, or drag and drop a web address (URL) as part of a verification process.

Never approve application permissions unless you understand what access is being requested, why it is required, and trust the source. Legitimate university services will never ask you to share a URL to access a resource. If a website or application requests this, stop and report it.

Learn more

Emerging ConsentFix scams

Defence mechanisms

To help identify potentially suspicious email messages, you may occasionally see warnings, banners, or visual indicators displayed on emails you receive.

These indicators are designed to highlight unusual or potentially risky characteristics of an email and encourage you to take additional care before interacting with it.

You may see:

  • External sender indicators
  • Safety tip banners
  • Impersonation warnings
  • First-contact notifications
  • Unusual character alerts

These warnings are designed to help you make safer decisions when interacting with email.

Learn more

Security changes in Microsoft Outlook

To help protect University accounts and reduce the risk posed by phishing, spam, and malicious emails, Microsoft Defender may automatically place suspicious messages into quarantine instead of delivering them directly to your inbox.

Being quarantined does not always mean an email is malicious. It simply means Microsoft Defender has identified something unusual and that the message should be previewed first.

If an email is quarantined, you may receive a notification from:

quarantine@messaging.microsoft.com

Using the Microsoft Defender quarantine portal, you can:

  • Safely review messages using the 'Preview' feature.
  • Confirm whether an email is legitimate before interacting with it.
  • Release genuine emails where appropriate.
  • Manage emails that Microsoft Defender has identified as potential threats.

Quarantine provides an additional layer of protection by allowing suspicious emails to be previewed in a secure environment before they reach your inbox.

Remember: if an email is delivered successfully to your inbox, you should remain vigilant and report anything that appears suspicious using the 'Report Phishing' button in Outlook.

Please note

  • You do not need to report emails that have been delivered to Quarantine as they have already been identified as suspicious and isolated.
  • Quarantined emails are automatically deleted after 30 days. It is recommended you check Quarantine on a regular basis.

Learn more

Microsoft Defender quarantine

Multi-Factor Authentication (MFA) provides an additional layer of security by requiring more than just a password to access your account. Even if a password is compromised, MFA can help prevent unauthorised access.

When using Microsoft Authenticator:

  • Only approve sign-in requests you initiated yourself.
  • Verify authentication prompts carefully.
  • Reject unexpected requests immediately.
  • Never share authentication codes with anyone.
  • Change your password immediately if you believe your account credentials may have been exposed.

Remember: an unexpected MFA prompt can be a sign that someone knows your password and is attempting to access your account.

Learn more

MFA login process

Further guidance

Cyber threats are constantly evolving. This page is the central source for cyber security guidance, awareness information, and advice. New and emerging threats, security alerts, safe working practices, and other relevant cyber security information will be published here as necessary.

Any incident not covered in the above guidance should be reported via an information security incident notification form and sent to infosec@solent.ac.uk.

Studying

  • Freedom of speech
    • International opportunities
    • Partner universities
    • Study abroad
    • Volunteer abroad
    • Work abroad
    • Library
    • Book a library study room
    • Library catalogue and e-resources
    • Library loans
    • Library opening times
    • Referencing
  • MySolent App
    • Research resources for students
    • Ethics and integrity
  • Room bookings
    • Specialist printing
    • Student filming guidelines
    • Studio bookings
  • Student achievement team
    • Student timetables
    • Timetabling transformation
  • Study skills
    • ICT cyber security
    • Learning technologies
    • Multi-Factor Authentication
    • Print service
    • Wireless networks
  • Term dates
    • Attendance monitoring
    • Complaints and appeals
    • Extenuating circumstances
    • Student academic misconduct
    • Student attendance statement
    • Student handbook
    • Submitting absence requests
  • Your Solent account

Related news

news
A keyboard lit up blue
Top tips

Emerging ConsentFix scams

Please be aware of these emerging cyber threats with your university account

16 October 2026

Related news

news
A keyboard lit up blue
Top tips

ClickFix and fake CAPTCHA scams

Please be aware of these emerging cyber threats with your university account

6 October 2026

Related news

news
A person sat down on phone with bag
Top tips

Beware of phishing emails with attachments

Please be aware of phishing emails with password-protected attachments

4 August 2025

Related news

news
A person on a mobile phone
Top tips

Please be vigilant to vishing

What is vishing and what can I do to protect myself?

22 March 2024

Related news

news
A person typing on a laptop
Top tips

Beware of QR Code scams

Protect yourself from cybercriminals

22 February 2024

Related news

news
A person typing on a laptop
Top tips

Teams cyber threats

The HE sector is being target with cyber threats via Microsoft Teams

25 January 2024

Related news

news
Silhouette of a person looking at a laptop in a cafe
Top tips

How to spot phishing and report it

Guidance and advice for staying safe online

11 September 2023