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Student Hub

Supporting you all the way through your time at university

There are lots of ways to get help. Whether you have a problem with your course, finances, personal life or mental health, Student Services are here to help. We will endeavour to answer your query and if we can’t, we will find the appropriate person or specialist team to do so. Please see below the teams that can support you through your time at Solent as a student.

The Student Hub is the first point of contact for any queries relating to your course or any personal matters which may be affecting your studies at the University, and can help with the following:

  • Questions about your course
  • Wellbeing
  • Student funding questions
  • To whom it may concern letters,
  • Council tax exemption certificates
  • Bank letters
  • Replacement campus cards
  • References
  • Advice on regulations, processes and policy.

Request a letter online

The Student Hub staff are available to answer your queries. If you need to get in touch with us you can do this by phone, email or live chat. Details are listed below. Please note that due to social distancing restrictions, the Student Hub space will not be open until further notice.

Contact details
Email: student.hub@solent.ac.uk
Telephone: 023 8201 5200
Twitter: @Solent_Hub

Health and wellbeing support

We expect that your time at university will be successful and enjoyable, however, there may be times when you may need some extra support, or when things do not go quite to plan. 

Our friendly and experienced student advisers are on hand to talk to you in confidence about any issue that you may feel you need support with; you may be feeling homesick, have a relationship or family problem, or find that you have a personal or health issue which is impacting on your university experience.

No problem is too big or too small; we offer practical support, as well as access to self-help materials, and referrals to our specialist advice and support services.

You do not need to book an appointment, our advisers run daily drop-ins every day from the Student Hub – please just ask to speak with somebody in confidence. 

If you would prefer to book an appointment time, please email wellbeing@solent.ac.uk.

Find out more on our wellbeing pages

Student Funding team

The Student Funding team aims to help students with all matters relating to their student funding ranging from:

  • Student funding entitlement, and application processes
  • Help with more complex funding matters e.g. if you leave/change or suspend your course.
  • Assistance if your funding is delayed.
  • Liaising with Student Finance England.

The Student Funding team also administers the following non-repayable funds.

The Funding team run daily drop-ins in the Student Hub - if you would like to speak with an adviser, please go to the Student Hub or email student.funding@solent.ac.uk 

Find out more on the funding pages

Learning support

Access Solent provides information, advice and guidance for disabled students throughout the student lifecycle. Support may include:

  • Information and advice to prospective and current disabled students and to staff who are supporting students
  • Advice with accessing Disabled Students Allowance and other financial support
  • Screening and assessment for some conditions
  • Support in setting up specialist provision and exam arrangements
  • Access to assistive technology and guidance with specialist software
  • Short term loans of equipment

Please tell us about any disability (dyslexia; dyspraxia; medical conditions; physical or sensory impairments; mental health conditions and autistic spectrum declarations e.g. Asperger’s) even if you do not think it will affect your studies or experience with us.  In order to get your support in place, you will need appropriate medical evidence.  For more information on the required proof please take a look at the eligibility criteria on Direct.gov.

If you have any enquiries or would like to discuss your support, please get in touch:

Email: access@solent.ac.uk
Telephone: 023 8201 5200,
Visit: The Student Hub, RM050. 

Our advisers run daily drop-in sessions, and we also have appointments available which you can book in advance.

Find out more on our Access Solent pages

Admissions policy

The University is committed to equal opportunities and all offers are made based on an applicant’s academic profile. However, there may be occasions when reasonable adjustments cannot be made to meet an applicant’s learning requirements and an offer will need to be withdrawn.   

Therapy and Mental Health

We hope you enjoy your time at Solent University and would like you to know that the Therapy and Mental Health Team is available to help if you are experiencing difficulties during your time here. 

We offer a variety of support, including talking therapy (counselling and CBT), hypnotherapy and mental health advice.

For more information on these services visit the Student Hub (RM050) or email therapy.mh@solent.ac.uk.

Find out more on our Therapy and Mental Health pages

Advice for international students

The University has an international support team who can assist you with a wide variety of questions during your studies: from how many hours you can work in term-time, to police registration, to the requirements you will need to meet if you plan to switch into another category.

We are also experts at giving you realistic advice about extending your Tier 4 visa, and to assist you with the process where appropriate. 

If you have any queries you can email internationalsupport@solent.ac.uk

Find out more on our international student support pages.

Religion and spirituality

Read more about religion and spirituality at Solent on our website:

Spirituality and reflection

Student achievement team

The student achievement team are here to help you succeed during your studies at Solent. We aim to contact you at key times during your time here with personalised information, advice, and guidance by email or phone.

You can expect emails from student.achievement@solent.ac.uk throughout your studies.

Student Services feedback

Let us know what you think of our service by emailing studenthub.feedback@solent.ac.uk

Can't find the information you're looking for?

Whilst our office is closed due to social distancing measures, the Student Hub team have put together a list of FAQs which may help you find the information you're looking for.

Remember, if you're unsure about anything, you can give us an email on student.hub@solent.ac.uk 

FAQs about my studies

What are the University Term dates?

You can access the University term dates here.

I need a letter confirming my studies, where can I get one?

The following letters can be requested through the Student Hub:

  • to whom it may concern letters (i.e. confirmation of enrolment)
  • council tax exemption certificates
  • references

Request a letter using the online form on the following portal page or email your request to letter.requests@solent.ac.uk from your University email account.

How can I get a transcript of my results?

You can get a transcript of your results from the Student Registry team by emailing your request to student.registry@solent.ac.uk

Please note they can only provide results that have been confirmed by the exam board.

How do I order a replacement campus card?

If you have lost your campus card you can request a new one by visiting the online shop, new cards cost £5 and the Student Hub will post your replacement card out to your correspondence address.

https://eshop.solent.ac.uk/

What is Solent Online Learning and how do I access it?

Solent online Learning is an online learning platform where you will find your course information, module descriptors and links for assessment submissions. Please visit https://learn.solent.ac.uk/

I need to change my address; how do I do this?

You can change your address on the portal. If you go to your profile, the option to update your address will be there.

I need to change my name; how do I do this?

You can change your name by sending official documentation confirming the name change to student.registry@solent.ac.uk

Can I transfer courses?

To change courses, you will need to find out whether there are places available on the course you want to transfer to, transferring can also affect your fees, so we always recommend getting in touch with a Student Funding Adviser. Transfers are subject of approval of the Course Team and the Student Registry Team and are only accepted within the first two weeks of teaching.

To request a transfer form please contact the Student Hub student.hub@solent.ac.uk

Can I change my option/seminar group?

If you are thinking about transferring between options or seminar groups, you should obtain the relevant form by emailing the Student Hub and speak to your course leader.

You can only request a change to a seminar group and/or option within the first two weeks of the module. If you have a significant reason for needing to request such a change, such as childcare requirements, please talk to your course leader.

How do I withdraw from University?

If you are considering withdrawing from your studies, you should discuss this with your course leader or contact the Student Hub.

If, after discussing the matter, you decide to withdraw from your course, you must obtain the relevant form from the Student Hub and notify us immediately in writing. If you are staying in one of the University’s student residences, please also inform student accommodation staff in writing.

If you are a sponsored student, including Warsash Maritime officer cadets, you must discuss this decision with the relevant person in your sponsoring organisation, such as the training manager, as this may affect your employment status.

We also recommend speaking to a Student Funding Adviser to discuss and financial implications.

Can I suspend my studies?

If for any reason you are unable to continue studying, you can consider suspending your studies and return in the next academic year. You should discuss this with your course leader or contact the Student Hub.

If, after discussing the matter, you decide to suspend your course, you must obtain the relevant form from the Student Hub and notify us immediately in writing. If you are staying in one of the University’s student residences, please also inform student accommodation staff in writing.

If you are a sponsored student, including Warsash Maritime officer cadets, you must discuss this decision with the relevant person in your sponsoring organisation, such as the training manager, as this may affect your employment status.

We also recommend speaking to a Student Funding Adviser to discuss any financial implications.

Can I get advice on my current academic position?

For advice on your academic position, you can contact the Student Hub team at student.hub@solent.ac.uk.

Do I have to register every year for my course?

Yes, registration opens in August for the next academic year, you will receive an email from Student Registry when you are able to do so.

I am unable to complete my assessment on time, can I request an extension?

If you are unable to submit your assessment on time due to extenuating circumstances that you can evidence, you can request a 14 day extension by submitting extenuating circumstances. You can find the form here if you need any further help with this please get in contact with the Student Hub.

I am unable to submit my assessment, what can I do?

If you are unable to submit your assessment due to extenuating circumstances that you can evidence, you can request to defer your assessment to the next available opportunity by submitting extenuating circumstances. You can find the form here if you need any further help with this please get in contact with the Student Hub.

What is the MySolent app?

Our MySolent mobile app provides you with quick access to key university services. It can help you to manage your university tasks and support you to gain confidence navigating the campus and settling into university life.

My attendance is wrong on the app, how do I get this changed?

If you have attended a class and it is showing as absent, in the first instance please contact your lecturer, they will be able to amend this for you. If the problem persists, please contact the Student Hub who can check your campus card.

How do I view my timetable?

Your individual timetable may not be released until nearer your return or start date.  You should be able to view your course level timetable once you register after 24 hours.  Please follow the instructions on the timetabling Portal page.

I have an issue with my timetable

Please visit the timetabling page on the Portal to find out the best way of resolving your query.

I need to speak to my lecturer. How can I contact them?

Due to COVID-19 we are minimizing the number of students on campus at any one time, so please try to contact them by telephone or email initially. You can find their contact details on SOL.

My campus card isn’t working properly. What should I do?

First of all, try updating your card on one of the wall mounted SALTO readers found around the university. If this does not resolve the issue please go to the Estates and Facilities help desk in CC003.

FAQs about Solents support services

Where can I access support if I have dyslexia or a disability?

Solent University's disability support service for students is provided by Access Solent.

Email: access@solent.ac.uk

For more information, please visit our Access Solent section

I am struggling with my mental health and wellbeing; what support is available to me?

The University has a Therapy and Mental Health team to help you with any difficulties during your time at university. They offer a variety of support, including Talking Therapy (SST, counselling and CBT), hypnotherapy and mental health advice. If you would like to book an appointment or for more information please visit our mental health support pages.

Where can I find help as an International Student?

We have an international advice service, that are here to support you throughout your student experience and help you to get the most out of your student life from arrival to graduation.

Tel: 023 8201 3821
Email: internationalsupport@solent.ac.uk

For more information, please visit our international student support pages.

What Spirituality or Faith services do you have at Solent?

The Spirituality and reflection service provides support to students in and inclusive and non-judgemental environment regardless of which, if any faith you hold.

For more information, please visit our sprituality and reflection pages

Where can I go to get careers advice?

Solent Futures offers support and guidance for students to help you achieve your chosen career. Contact the team for advice on graduate jobs, finding work while studying, placements, business start-ups and CV checks.

Tel: 023 8201 3807

Email: solent.futures@solent.ac.uk

For more information, please visit our Solent Futures section

Can I still get support even though the Student Hub is not open?

Yes – all our support services are still available remotely. Please contact us by phone on 023 8201 5200 or by email at student.hub@solent.ac.uk.

Who can I speak to about a personal matter that is impacting on my studies?

Our Student Advisers are available to speak with you about any personal issues you may experience during your time at university. We can provide you with practical advice, self-help resources, and help you to understand your options. Contact us on 023 8201 5200 or by email at student.hub@solent.ac.uk.

How can I request counselling?

Our Therapy and Mental Health team offer a variety of emotional support options – you can complete a self-referral form online here

Is the Prayer Room still accessible?

Yes, it is. Please ensure you read the signs displayed in the room to adhere to Government guidelines and to keep staff and students safe.

FAQs about accommodation and campus

Does the university have sports facilities?

Yes, we have a brand-new sports complex, to find out more please visit https://sportscomplex.solent.ac.uk/

Is there car parking available on campus for students?

While the University has limited on-campus parking, there are several car parks in the immediate vicinity. The car parks at our East Park Terrace campus operate a pay-to-park scheme and is available from 2pm to midnight, Monday to Friday, and all day at weekends. All vehicles must be off campus by 8.30am on weekdays.

If you are a blue badge holder, please email ask@solent.ac.uk to reserve a parking space on the main campus.

How do I book a room?

General bookings should be booked seven days in advance where possible. Students should email their room booking requests with a detailed explanation as to the activity taking place in the room, along with a signed copy of the terms and conditions form to TAR@solent.ac.uk.

For more information and to find the T&C’s form, please visit our room bookings page

I need help with my private Accommodation, who do I speak to about this?

For help with private accommodation please visit our accommodation section.

FAQs about funding and finances

Do I have to apply to Student Finance every academic year?

Yes, you do, you will need to apply directly to Student Finance.

I am having problems paying my fees, who can I speak to?

If you pay your own fee’s and are having problems paying, please get in contact with the Income Team income.team@solent.ac.uk

I'd like to apply for a grant, what should I do?

The student funding team has a number of non-repayable grants to help you fund your studies and support you during your time at Solent.

Email: student.funding@solent.ac.uk

For more information visit our grants bursaries and scholarships page

I haven’t had my maintenance loan instalment yet, what can I do?

There could be a number of reasons for this. Initially please contact Student Finance England on 0300 100 0607 to find out the reason.

Where can I find out more information about bursaries?

Full information on all bursaries can be found on our grants, scholarships and bursaries page

How do I input my bank details?

You can input your bank details by clicking on this link and following the onscreen instructions: https://candidate.solent.ac.uk/pls/opencampuslive/f?p=1308:LOGIN

    Opening times

    Staff are available by phone or email during these hours:

    Monday - Thursday
    8.30am - 5pm
    Friday
    8.30am - 4.30pm